Cancellation Policy
All cancellations must be made at least 48 hours before the booking date to ensure a full refund. If the guest cancels within 48 to 24 hours of the booking date, they will receive a 50% refund. All cancellations within 24 hours of the booking date will not be issued a refund. No refunds will be offered on rebooked reservations.
Our cancellation policy is at the discretion of Ehu and Kai Adventures and is subject to change at any time.
As the weather and ocean can be unpredictable, guests will also receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances.
To inquire about a cancellation, please contact us at (808)328-8775 or email us at bookings@ehuandkai.com.
Historical Hawaiian Adventure will be cancelled by Ehu and Kai if the minimum passenger quantity is not met.
If you are more than 10 minutes late for a tour, the tour will depart without you and you will not receive a refund.
No-shows will be charged the full price and no refund will be given.
Kayak and Stand Up Paddle rentals are considered a No-Show One hour after reservation time. Party may notify Ehu and Kai of tardiness over one hour but it will be up to the discretion of Ehu and Kai to hold reservation or not. Notification must be via phone at (808)328-8775 or email at bookings@ehuandkai.com.
Rental Policy
Once the given party departs the launch site and returns, the rental period is complete. Guests are prohibited from swapping out with other individuals regardless of remaining rental time.
By renting items from Ehu and Kai Adventures, the renter will be responsible for the use and care of items rented or items that may be included as a part of the rental. Lost or damaged* equipment shall be the sole responsibility of the renter and will result in a fee.
Fees
Mask + Snorkel – $60.00
Fins – $25.00
Complete Snorkel Set (Mask, Snorkel, and Fins) – $90.00
Mask Strap – $5.00
Paddle – $60.00
Life Jacket – $20.00
Dry Bag – $22.00
Mesh bag – $12.00
Leash – $10.00
Vessel damages including scratches, dents, cracks, etc. will be subject to a fee depending on the severity of damages.
*Not subject to normal wear and tear. All damages will be examined by Ehu and Kai for determination which may or may not lead to charge for a replacement or to fix damages that occurred during guest’s rental.
